A download, print or export function for individual Case Materials does not permit bulk downloading or compiling the case library. Section 9 sets out what you may do with Case Materials and Assessment Materials. We may use technical measures such as rate limits to enforce this section. Serious or repeated breaches of this section may lead to suspension or termination under section 12.

Sponsored access codes

Partner organizations (for example, employers) may sponsor free access to parts of the Platform, such as our practice modules, through invite or access codes. Such codes are personal and non-transferable, may be limited in time, number of uses, or scope, and may be withdrawn by GradGuide or the sponsor, for example in the event of misuse or when the sponsorship program ends. Redeeming a sponsored code does not create any employment relationship, application, or obligation between you and the sponsor, and does not oblige you to interview with or apply to the sponsor. The sponsor does not receive access to your individual practice results or conversation content; the sponsor receives only aggregate, anonymized usage statistics, as described in our Privacy Policy. If a sponsorship ends, your account remains; only the sponsored access may lapse.

15.1 Free access and Paid Plans

Some parts of the GradGuide Service are free. For example, we may offer one free consulting case with a scored debrief, by voice or text. Other parts require a Paid Plan. For consulting case practice we currently offer:

Starter: €14.99, one-time. A package of five Case Practice Services, each with a detailed debrief, in guided and interview modes, by voice or text. No automatic renewal.

Premium: €39.99 per month. Up to 20 Case Practice Services and 30 targeted skill drills per billing month, the full case-type library, and progress tracking and a preparation plan. Renews automatically every month at €39.99 until you cancel.

Interview Sprint: €99.95, one-time, for 90 days. Unlimited Case Practice Services and skill drills, the full case library, and progress and preparation tracking during the 90 days. No automatic renewal. Section 15.3 sets out how the price is allocated.

"Unlimited" means that no fixed allowance applies to normal personal use by you. It does not permit shared, automated or systematic use (sections 4, 6 and 9).

We also offer, or may offer, Paid Plans for assessment practice, such as numerical, verbal, logical, matrix or pattern, game-based, attention and memory assessments and other recruitment or aptitude assessments, on their own or combined with other features.

For every Paid Plan we show you before you buy what it includes, its price, its duration, whether it renews, any allowances, and any allocation of the price to individual Practice Services. Those details form part of your contract and are repeated in the confirmation we send you after purchase.

15.2 Prices and payment

All prices are in euros and include VAT (BTW) where applicable. Payments are processed by our payment provider, Mollie B.V.; we do not receive or store your full card or bank account details.

15.3 Practice Services and Plan Access

15.3.1 Certain Paid Plans consist of individually consumable Practice Services together with Plan Access or other continuing functionality.

15.3.2 Where we allocate part of a Paid Plan's price to individual Practice Services, we disclose that allocation before you buy and confirm it in the purchase confirmation. Practice Services with an allocated price are Core Case Practice Services or Core Assessment Practice Services. The allocated amounts are part of the agreed price of the Paid Plan; they are not an additional charge.

15.3.3 Interview Sprint. The price of Interview Sprint (€99.95) is allocated as follows:

The first 10 Core Case Practice Services, €9.00 each: €90.00

90 days of Sprint Access: €9.95

Total: €99.95

Sprint Access covers the continuing elements of the plan, including access to the Platform and the case library, skill drills, progress and preparation features, and any further Case Practice Services after the first ten, which are included at no additional charge during the 90 days. The first ten different cases that become Used Practice Services under your Interview Sprint are its Core Case Practice Services.

15.3.4 Starter is a package of five Case Practice Services. No separate amount is allocated to each Starter case.

15.3.5 Premium is a monthly subscription. Unless we disclose a per-service allocation before you buy, no part of the Premium price is allocated to individual Practice Services. We may introduce such an allocation for new purchases. For an existing subscription, an allocation only applies from a renewal that we have announced in advance in the way set out in section 15.18, and you may cancel before it applies.

15.3.6 Assessment practice. Paid Plans for assessment practice may consist of a defined number of Assessment Practice Services, of Plan Access, or of both. Any allocation of the price to Core Assessment Practice Services is disclosed before purchase and confirmed in the purchase confirmation.

15.4 When a Practice Service counts as used

15.4.1 A Practice Service becomes a Used Practice Service once you deliberately start the relevant Practice Session and GradGuide begins supplying substantive content or functionality. You do not need to complete the session.

15.4.2 A Case Practice Service becomes used at the earliest of these moments:

a. you deliberately start the case and GradGuide supplies substantive case content, such as the opening case prompt, the first substantive interviewer question, the first exhibit, or another substantive element of the case; or

b. you download, export or print the substantive Case Materials of that case, generate a printable version of them, or otherwise request their delivery.

15.4.3 Browsing the case library, reading short descriptions or previews, or opening a case page without starting the case or requesting its substantive Case Materials does not make a case used.

15.4.4 Each different case counts as one Used Practice Service per Paid Plan, however often you start, resume, download or print it. Section 15.5 explains how allowances are used.

15.4.5 An Assessment Practice Service becomes used once you deliberately start the assessment or session and GradGuide supplies the first substantive question, task, game, simulation element or other assessment content. You do not need to complete it. Reading instructions or example items before the start is not use. Each assessment session you start counts separately, unless we state otherwise before purchase.

15.4.6 A skill drill becomes used under the same rule as in section 15.4.1.

15.4.7 We determine whether and when a Practice Service was used from our application records, such as the time a session was started, the time its first substantive content was supplied, and download, export and print events. You may ask us for the records relating to your Account.

15.4.8 Practice Services used through your Account count as used by you, including where someone else used your Account in breach of section 4.

15.4.9 If a Practice Session fails because of a technical fault on our side before you could reasonably use it, it does not count as used, and at your request we restore the case, session or allowance concerned.

15.4.10 That a Practice Service counts as used does not by itself mean that the Paid Plan or the contract has been fully performed. Starting every Practice Service a Paid Plan includes does not in itself mean that the whole service has been fully performed. Whether and when a contract has been fully performed is determined under applicable law.

15.5 Duration, allowances and unused benefits

15.5.1 Interview Sprint runs for 90 days from the moment your payment is confirmed and your access is activated. Sprint Access, including any further case practice, ends when the 90 days end.

15.5.2 Premium allowances apply per billing month. Cases or drills you have not used by the end of a billing month expire and do not roll over, unless we expressly state otherwise.

15.5.3 Starter cases remain available until you use them, for as long as we offer consulting case practice. Section 15.15 applies if we stop offering it.

15.5.4 A case or drill uses one unit of an allowance when you start it. Starting the same case or drill again in the same Premium billing month, or under the same Starter pass, does not use another unit. Starting it again in a later Premium billing month does.

15.5.5 Unused allowances, cases, drills, access time and other plan benefits have no cash value and are not refunded, except where mandatory law requires it and except as set out in sections 15.10, 15.12 and 15.15.

15.6 Automatic renewal (Premium only)

When you subscribe to Premium you authorise us (via Mollie) to charge €39.99 to your chosen payment method each month until you cancel. Your renewal date is shown in your billing settings. The one-time Starter and Interview Sprint passes do not renew.

15.7 Cancellation

You can cancel a Premium subscription at any time in your billing settings; cancelling is as simple as subscribing. Cancelling stops the next renewal. Your access continues until the end of the current paid billing month, and you are not charged again. Cancelling does not refund the current billing month, except where mandatory law requires it. Cancellation is not the same as a Statutory Withdrawal Right (section 15.9): cancelling ends future renewals, while a withdrawal ends the contract from the moment you withdraw. If you are charged in error, contact us at Contact@GradGuide.nl and we will refund any incorrect charge.

15.8 Immediate performance

Paid Plans are supplied immediately after your payment is confirmed. Where applicable law requires your express request before we may begin performance during a statutory withdrawal period, we ask for that request separately at checkout, and we only begin once you have given it. When you give it, you also acknowledge that, where applicable law so provides:

a. if you withdraw after performance has begun, you must pay for the services supplied until then, as set out in section 15.10; and

b. you lose your right of withdrawal once the services have been fully performed.

We confirm your request in the purchase confirmation.

15.9 Statutory withdrawal right

15.9.1 If applicable mandatory consumer law gives you a Statutory Withdrawal Right for a contract with us, that right applies, and nothing in these Terms limits it.

15.9.2 For example, if you are a Consumer living in the European Union or the European Economic Area, you may generally withdraw from a contract for a Paid Plan within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the contract is concluded. For Premium, it runs from the day you first subscribe; renewal payments do not start a new withdrawal period.

15.9.3 To exercise a Statutory Withdrawal Right, you must inform us of your decision to withdraw by an unequivocal statement before the withdrawal period expires. You can use the "Withdraw from contract here" function in your billing settings, which is available throughout the withdrawal period, or email Contact@GradGuide.nl. You may use the model withdrawal form in section 15.13, but you do not have to. It is sufficient that you send your statement before the period expires. We confirm receipt of your withdrawal by email without undue delay, stating its content and the date and time we received it.

15.9.4 When you withdraw, the contract ends from the moment we receive your withdrawal. Your access to the Paid Plan ends and any recurring payments for it stop.

15.9.5 Whether a Statutory Withdrawal Right applies depends on the law that applies to your contract, including the law chosen in section 14.1 and any mandatory law of the country where you live. GradGuide does not voluntarily extend a statutory-style cooling-off or withdrawal right to Consumers or other customers where applicable law does not require one, unless we expressly state otherwise before purchase.

15.10 Value of the services supplied before withdrawal

15.10.1 If you withdraw after requesting immediate performance under section 15.8, you must pay an amount proportionate to the services supplied up to the time you informed us of your withdrawal, compared with the full scope of the contract and based on the agreed price. Where we allocated part of the price to Core Case Practice Services or Core Assessment Practice Services before purchase, the allocated price of each such Practice Service that you used before we received your withdrawal may be taken into account when calculating that amount, to the extent permitted by applicable law. The rest of the price is taken into account in proportion to the time elapsed.

15.10.2 Interview Sprint. When calculating the value of the services supplied before we received your withdrawal, we may take into account, to the extent permitted by applicable law:

a. €9.00 for each unique Core Case Practice Service used, up to ten (€90.00 in total); and

b. the part of the €9.95 Sprint Access component that is proportionate to the time elapsed between activation and the moment we received your withdrawal, compared with the 90-day period.

Once ten Core Case Practice Services have been used, no further amount is attributed to the Core Case Practice component. For example, if you withdraw 3.5 days after activation and have used five Core Case Practice Services, the value supplied comes to €45.00 plus €0.39 for Sprint Access (€9.95 × 3.5 ÷ 90), so €45.39, and the refund would be €54.56. To the extent applicable law does not permit the allocation to be used, the value supplied is calculated in proportion to the time elapsed, based on the total price.

15.10.3 Starter. The value of the services supplied is the part of the price paid that is proportionate to the number of Used Case Practice Services out of the five included.

15.10.4 Premium and other Paid Plans without an allocation. The value of the services supplied is the part of the price that is proportionate to the period during which the Paid Plan was supplied, compared with its full period.

15.10.5 Paid Plans for assessment practice with an allocation are calculated as in section 15.10.1; those without an allocation as in section 15.10.4.

15.10.6 The amount attributed to services and digital content already supplied never exceeds the amount you actually paid.

15.10.7 The amounts in this section are the agreed value of the services supplied. They apply subject to mandatory applicable law.

15.11 Downloadable Case Materials

15.11.1 Case Materials that we supply electronically for download, export or printing, for example as a PDF or a printable view, are digital content. They are distinct from the interactive Case Practice Services and from Plan Access. Downloading or printing the substantive Case Materials of a case also makes that case a Used Case Practice Service (section 15.4.2); each case still counts only once.

15.11.2 If you request downloadable Case Materials while a statutory withdrawal period is running, we ask, before we deliver them, for your express consent to their immediate supply and for your acknowledgement that, where applicable law so provides, you lose your right of withdrawal for that digital content once it has been supplied. We deliver the Case Materials only after you have given both, and we immediately send you a confirmation of your consent and acknowledgement by email, as a durable record.

15.11.3 Where you have given that consent and acknowledgement and we have confirmed them, the Statutory Withdrawal Right does not apply to downloadable Case Materials already supplied, to the extent applicable law allows. To the extent it does apply, the case concerned is taken into account as a Used Case Practice Service under section 15.10.

15.12 Refunds after withdrawal

After a valid withdrawal we refund the payments we received from you, less the amount attributable under sections 15.10 and 15.11 to services and digital content already supplied. We pay the refund without undue delay and no later than the deadline set by applicable law (for Consumers in the EU and EEA: 14 days after the day we received your withdrawal), using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You do not pay any fees for the refund. We make no deductions other than those this section permits.

15.13 Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.) To: GradGuide B.V., Koperslager 14, 6641 GS Beuningen Gld, the Netherlands, Contact@GradGuide.nl. I hereby give notice that I withdraw from my contract for the provision of the following service: [plan]. Ordered on: [date]. Name: [your name]. Address: [your address]. Signature: [only if this form is sent on paper]. Date: [date].

15.14 Mandatory rights

Nothing in these Terms excludes or limits any mandatory rights you have as a Consumer under the law that applies to you, including your rights if a Practice Service, digital content or another part of the GradGuide Service is defective, not in conformity with the contract, or not supplied correctly.

15.15 If we end your plan

If we terminate a Paid Plan, or discontinue the service it gives access to, for a reason other than your breach of these Terms, fraud or misuse, we will refund the part of the price you paid in advance that covers the period or use you can no longer receive, in proportion to the full plan. If we terminate a Paid Plan under section 12 because you seriously breached these Terms, for example by sharing your Account, reselling access or systematically extracting Case Materials, you are not entitled to a refund of the unused part, except where mandatory law requires one.

15.16 Refund and withdrawal abuse

Where we suspect payment fraud, account sharing, resale of access, use of multiple Accounts to obtain benefits more than once or to evade restrictions, manipulation of usage records, systematic extraction of Case Materials or Assessment Materials, or intentional circumvention of plan restrictions, we may investigate, ask you for information, and take appropriate action under section 12. This section sits alongside your mandatory statutory rights and does not replace them: a valid withdrawal is handled in accordance with applicable law, taking into account all Practice Services used through your Account.

15.17 Payment disputes and chargebacks

If you believe a charge is incorrect, please contact us first at Contact@GradGuide.nl, so we can investigate and correct a wrong charge quickly. This does not affect your right to dispute a payment with your bank or card issuer. Starting a payment dispute or chargeback does not in itself give you a contractual right to a refund, and it does not cancel amounts you lawfully owe. While a dispute about a payment for a Paid Plan is open, we may suspend that Paid Plan. To respond to a dispute, we may provide our payment provider, the acquiring bank, the card network and your bank or financial institution with the information needed for that purpose, such as purchase records, consent records, the applicable Terms and price allocation, records of cases and assessments started, download, print and export events, and their timestamps. We share only what is relevant to the dispute.

15.18 Price changes

We may change plan prices. Any change will be notified at least 30 days in advance and will only take effect on your next renewal, which you may cancel before it is charged.

15.19 Failed payments

If a monthly charge fails, we may retry it and may suspend access until payment succeeds.